Choice Home Warranty Complaints and Reviews

Testimonial

  • Jun 24
  • Repairs
  • 1

I've been with choice home warranty since 2012 every time I've had an issue they've always been prompt and courteous in resolving the issue. In a very timely matter. I would recommend them to anyone who owns a home. Frederick Love Read more

Testimonial

  • Jun 18
  • Repairs
  • 1

I was so afraid my warranty would be cancelled because I had two claims in the same month. When I called in to report my problem I kept apologizing. The representative was so understanding and assured me that was what they were there for. Before I finished with the call, the service company was calling me to set an appointment. He arrived on time and quickly fixed my problem. Again, I am so... Read more

Testimonial

  • Jun 15
  • Repairs
  • 1

When the a/c stopped pumping out cold air, I freaked out! Of course, this happened on a Friday night. I waited until Monday am to call the service number...(I had not realized I could have called 24/7)...The service representative was very efficient and polite. She gave me the phone number of a local provider. When I called that number the gentleman was sympathetic and understood the urgency. He... Read more

Testimonial

  • Jun 24
  • Repairs
  • 1

I've been with choice home warranty since 2012 every time I've had an issue they've always been prompt and courteous in resolving the issue. In a very timely matter. I would recommend them to anyone who owns a home. Frederick Love Read more

Choice Home Warranty's reply to:

  • Jun 23
  • Repairs
  • Pinellas Park, Florida
  • Air Conditioner Repair
  • 9
  • REVIEW RATING 4/5

Thank you for your feedback, please email our Customer Advocate at tracy@choicehomewarranty.com and she will be able to reach out to you and set up a time to discuss your claim. Thank you, CHW Read more

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Testimonial

  • Jun 18
  • Repairs
  • 1

I was so afraid my warranty would be cancelled because I had two claims in the same month. When I called in to report my problem I kept apologizing. The representative was so understanding and assured me that was what they were there for. Before I finished with the call, the service company was calling me to set an appointment. He arrived on time and quickly fixed my problem. Again, I am so... Read more

Testimonial

  • Jun 15
  • Repairs
  • 1

When the a/c stopped pumping out cold air, I freaked out! Of course, this happened on a Friday night. I waited until Monday am to call the service number...(I had not realized I could have called 24/7)...The service representative was very efficient and polite. She gave me the phone number of a local provider. When I called that number the gentleman was sympathetic and understood the urgency. He... Read more

Testimonial

  • Jun 12
  • Repairs
  • 1

This is the second time I have had Choice Home Warranty, on the home that I moved from near San Antonio and again in my new home. I would say these folks have it down on how to treat a customer, if you have a problem they take care of it right away, no waiting. I would recommend them to my best friend or family member. Dee Reams Read more

Testimonial

  • Jun 06
  • Repairs
  • Positive Experience
  • 169

Fantastic service. They checked in on me to make sure the repair companies were in touch and then that the repairs were preformed. Both times everything was done promptly and fixed. Meg Sheehan Read more

Testimonial

  • May 30
  • Repairs
  • Air Conditioner Repair
  • 14

When my family's air conditioner stopped working Choice Home Warranty was quick to help us out. Summers in Texas are not pleasant without AC, the agent we spoke with was kind and had our claim taken care of very quickly. Thank you for your excellent customer service! Linda Ludtke Read more

Testimonial

  • May 22
  • Repairs
  • Garage Door Repair
  • 13

Garage door not opening. I called CHW and did not have a problem with my claim process or getting my door repaired. They contacted me right away with a tech. We'll worth the monthly cost. Techs very helpful and professional. Regina Matthews Read more

Choice Home Warranty's reply to:

  • May 20
  • Repairs
  • Erial, New Jersey
  • Air Conditioner Repair
  • 21
  • REVIEW RATING 4/5

We are very sorry for your frustration and we would be happy to go over the claim with you. Please contact our customer service at 1-888-531-5403. Read more

Was this review helpful? 1 0

Testimonial

  • May 15
  • Repairs
  • 1

Last year I had Stanley home warranty, that was the biggest mistake of my life. Since coming over to choice, my wife and I r so happy. Choice responded to my needs, quick, fast and in a hurry, the company is very professional and care about their customers. I'm so happy choice called me and offered me a great deal and we got away from Stanley warranty. Stanley warranty services was so bad, I... Read more

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