Choice Home Warranty Complaints and Reviews

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Choice Home Warranty
Main address: 510 Thornall St Ste 370 08837-2204 Edison NJ
1-888-531-5403, , http://www.choicehomewarranty.com/contact_us.php
  • 69 complaints
  • $74.3K claimed losses
  • $1.1K average
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  • 12 hours ago
  • Other
  • Villa Rica, Georgia
  • Home Warranty Company
  • 1

Choice Home Warranty is a SCAM. I've had a couple of home warranty companies, and generally been pleased with the coverage and service levels, UNTIL Choice Home Warranty. Their company has a crew of "claim handlers" that specialize in finding any way possible to deny paying a claim. This is especially true concerning any repairs to your air conditioning equipment. First, they stopped... Read more

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  • Jul 17
  • Repairs
  • Low Quality Service

home warranty intended to repair or replace broken item in your home.....american home shield always replaced with new like item when repair couldnt be done. choice home warranty only wants to refund price of item and labor which is nothing. still stuck with broken item range costs at least $1200 plus labor to swap out gas hookup they want to give me $230 then increased to $260 with complaint.... Read more

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  • Jul 17
  • Repairs
  • Home Warranty

They will send a technician out to TELL you what the problem is, but NOTHING IS COVERED. I have paid for a one year warranty. Have had 2 claims. But have had to pay over $500.00 out of my pocket to actually fix or replace an appliance. What good was it to pay for a home warranty, and have to pay out of pocket, other than the service fee. Customer service only blows smoke up your rear end. They... Read more

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  • Jul 10
  • Repairs
  • Raleigh, North Carolina
  • Home Warranty
  • 6

CHOICE HOME WARRANTY IS A SCAM AND WILL TRY TO FIND WAYS TO RIP THEIR CUSTOMERS OFF. MY DISHWASHER BROKE AND THE TECHNICIAN TOLD THEM WHAT WAS WRONG AND THEY SAID THEY DIDN'T BELIEVE HIM. THIS WAS THEIR TECHNICIAN THEY ASSIGNED. THEY FIXED THE DW ONCE I THREW A FIT. MY PIPE BUSTED IN MY WALL AND THEY DON'T CUT HOLES TO GET TO THE PIPE BUT STILL CHARGED $45 TO TELL US ON A SERVICE CALL IT WOULD... Read more

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  • Jul 09
  • Repairs
  • Washington, District Of Columbia
  • Ac Unit Warranty
  • 22

My AC unit compressor went out. CHW did not have a local service contact and told me to get the work done and they would reimburse the expenses. I got 2 bids, one of which was the service rep for the AC brand. They noted that the compressor was still under warranty therefore the cost was only for labor and parts associated with installation which saved~ $1000. CHW has refused to pay for these... Read more

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  • Jul 09
  • Household Services
  • Dallas, Texas
  • Home Warranty
  • 32

I recently bought a 1 year policy. Last week my hot water heater started leaking. As you would suspect CHW would not cover the issue stating it was because of sediment build-up. I asked how they arrived at that conclusion and they responded that the service man told them. I explained that I drained the hot water heater every year and it was also self-cleaning. The CHW supervisor said she... Read more

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  • Jul 07
  • Repairs
  • Tulsa, Oklahoma
  • Warranty Cover
  • 23

I've been an existing policy holder for over 2 years. During that time I've had 3 service calls which were not covered by the warranty. The last call was my air conditioner. They refused to cover the repair because they said it wasn't normal wear and tear. What does that mean! I turn the a/c on in the summer, change the filters and keep it clean. I feel I've paid the... Read more

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  • Jul 04
  • Repairs
  • Acworth, Georgia
  • Dishwasher Repair
  • 24

Choice Home Warranty was called to repair a 3-!/2 year old covered dishwasher. They dispatched a service tech who told me it was the controller board and I was lucky I had coverage since the part was around $375.00 and that price did not include labor. I paid him the $45.00 service fee. He said he would order the part and let me know when it was in. Two weeks later I tried to contact him. The... Read more

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  • Jun 19
  • Household Services
  • Las Vegas, Nevada
  • Water Heater Replace
  • 12

Choice Home Warranty is a SCAM. My water heater had a water leak at the bottom of the heater and flooded both my garage and bathroom next to the garage. I waited three days for Choice Home Warranty to replace my water heater, but instead I received an email. When I called them, they informed me that the water holding tank in the water heater was not covered. WHAT ? Isn’t the holding tank part of... Read more

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  • Jun 19
  • Repairs
  • Bowie, Maryland
  • Washer Repair
  • 34

Even though the contract is in my husband name and he does not live on the property where the washer needed repair. He lives in apartment but Choice Warranty mailed the check to the address where the washer needed repair and it was rerouted by the postal service to my husband apartment address. I paid for technician and my husband didn't. But he has received the check because the washer was... Read more

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