Choice Home Warranty Complaints and Reviews

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Choice Home Warranty
Main address: 510 Thornall St Ste 370 08837-2204 Edison NJ
1-888-531-5403, ,
  • 75+2 mobile complaints
  • $78.3K claimed losses
  • $1K average
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  • Aug 26
  • Repairs
  • Baton Rouge, Louisiana
  • Hot Water Heater Repair
  • 40

I was without hot water for 9 days waiting on CHW to do what I pay them to do. I repaired the hot water heater myself. I was told by a supervisor name Dan that the company will reimburse me $100. I was told that the check was mailed out and I realized they had the incorrect address. I gave them the correct address and they said they will take care of it. I waited a few days and called back, so... Read more

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  • Aug 21
  • Repairs
  • Home Warranty
  • 31

BOUGHT WARRANTY FOR MY HOME. I CALLED THEM WHEN I HAVE A CLAIM. THEY SAID IT IS EXCLUDED. NOT COVER. WHAT THE ***? WHY I PAID WARRANTY FOR? SO I CANCELLED IT . THEY CHARGED ME 50 DOLLARS PLUS MONTHS INTO THE CONTRACT. THEY ALSO TRIED TO CHARGED ME FOR THE SERVICE CALL. THEY TRIED TO OFFER ME A COUPLE HUNDREDS DOLLARS TO FIX MY REFRIGERATOR WHILE IT COST OVER THOUSAND TO FIX IT. WHAT A RIP OF... Read more

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They are liers after paying for a policy I called to report my ceiling exhaust fan was not working they told me it was not covered my contract says it is I will be contacting the new Jersey attorney general about this fraud do not deal with these people they are crooks Add comment

They are ripoff artists after signing up I put in a claim for my exhaust fan the person I spoke told me it was not covered my contract clearly states that it is covered i Will not be renewing my contract back to American home shield Add comment

  • Aug 08
  • Repairs
  • Frisco, Texas
  • Ac Repair
  • 151

I had a problem with my ac not cooling properly. I called Choice Home Warranty and sent a repair man a day later. He put some Freon and left. A week later I had the same problem and I called Choice Home Warranty and they sent the same guy again. This time AC Technician told me that there is a leak in the AC system and will charge me to do a leak detector test $175.00 Choice Home Warranty will not... Read more

Was this review helpful? 4 1

  • Aug 04
  • Repairs
  • Edison, New Jersey
  • Ac Leak Test Refusal
  • 83

Choice Home Warranty dispatches HVAC contractors to repair AC units; however, they will not allow the contractor to perform a leak test on the system under the policy. I told them it is required, to prevent the venting of HFC's and HCFC's into the atmosphere. You cannot by EPA law; charge a system that is leaking these compounds gasses into the atmosphere ...they deplete the ozone layer. They... Read more

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  • Jul 29
  • Repairs
  • Frisco, Texas
  • Air Conditioner Warranty Coverage
  • 1
  • 1
  • 129

This company scammed me out of repairs for my AC that was supposed to be covered. They denied my claim due to lack of maintenance. My unit has always been working fine and maintained properly, but they said it still wasn't good enough. I have since learned that they are being shut down and sued by the attorney general of New Jersey and the company had operated under a different name in the past... Read more

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  • Jul 28
  • Repairs
  • Home Warranty
  • 1
  • 1
  • 108

Just signed up with choice! Fast talking sale rep convinced me to pay up front for a year. My husband googled choice home warranty and saw that today the NJ ATTORNEY general sues them for fraud!! Here is word for word TRENTON — The state Division of Consumer Affairs has a lawsuit against an Edison-based company it accused of making millions of dollars by defrauding consumers across 25 states who... Read more

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  • Jul 21
  • Repairs
  • Villa Rica, Georgia
  • Low Quality Maintenance
  • 72

Choice Home Warranty is a SCAM. I've had a couple of home warranty companies, and generally been pleased with the coverage and service levels, UNTIL Choice Home Warranty. Their company has a crew of "claim handlers" that specialize in finding any way possible to deny paying a claim. This is especially true concerning any repairs to your air conditioning equipment. First, they stopped... Read more

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  • Jul 17
  • Repairs
  • Low Quality Service
  • 33

home warranty intended to repair or replace broken item in your home.....american home shield always replaced with new like item when repair couldnt be done. choice home warranty only wants to refund price of item and labor which is nothing. still stuck with broken item range costs at least $1200 plus labor to swap out gas hookup they want to give me $230 then increased to $260 with complaint.... Read more

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