Choice Home Warranty Complaints and Reviews

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Choice Home Warranty
Main address: 510 Thornall St Ste 370 08837-2204 Edison NJ
1-888-531-5403, , http://www.choicehomewarranty.com/contact_us.php
  • 71 complaints
  • $76.1K claimed losses
  • $1.1K average
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  • 1 day ago
  • Repairs
  • Frisco, Texas
  • Air Conditioner Warranty Coverage
  • 1
  • 21

This company scammed me out of repairs for my AC that was supposed to be covered. They denied my claim due to lack of maintenance. My unit has always been working fine and maintained properly, but they said it still wasn't good enough. I have since learned that they are being shut down and sued by the attorney general of New Jersey and the company had operated under a different name in the past... Read more

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  • 2 days ago
  • Repairs
  • Home Warranty
  • 1
  • 24

Just signed up with choice! Fast talking sale rep convinced me to pay up front for a year. My husband googled choice home warranty and saw that today the NJ ATTORNEY general sues them for fraud!! Here is word for word TRENTON — The state Division of Consumer Affairs has a lawsuit against an Edison-based company it accused of making millions of dollars by defrauding consumers across 25 states who... Read more

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  • Jul 21
  • Repairs
  • Villa Rica, Georgia
  • Low Quality Maintenance
  • 21

Choice Home Warranty is a SCAM. I've had a couple of home warranty companies, and generally been pleased with the coverage and service levels, UNTIL Choice Home Warranty. Their company has a crew of "claim handlers" that specialize in finding any way possible to deny paying a claim. This is especially true concerning any repairs to your air conditioning equipment. First, they stopped... Read more

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  • Jul 17
  • Repairs
  • Low Quality Service
  • 8

home warranty intended to repair or replace broken item in your home.....american home shield always replaced with new like item when repair couldnt be done. choice home warranty only wants to refund price of item and labor which is nothing. still stuck with broken item range costs at least $1200 plus labor to swap out gas hookup they want to give me $230 then increased to $260 with complaint.... Read more

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  • Jul 17
  • Repairs
  • Home Warranty
  • 12

They will send a technician out to TELL you what the problem is, but NOTHING IS COVERED. I have paid for a one year warranty. Have had 2 claims. But have had to pay over $500.00 out of my pocket to actually fix or replace an appliance. What good was it to pay for a home warranty, and have to pay out of pocket, other than the service fee. Customer service only blows smoke up your rear end. They... Read more

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  • Jul 10
  • Repairs
  • Raleigh, North Carolina
  • Home Warranty
  • 1
  • 17

CHOICE HOME WARRANTY IS A SCAM AND WILL TRY TO FIND WAYS TO RIP THEIR CUSTOMERS OFF. MY DISHWASHER BROKE AND THE TECHNICIAN TOLD THEM WHAT WAS WRONG AND THEY SAID THEY DIDN'T BELIEVE HIM. THIS WAS THEIR TECHNICIAN THEY ASSIGNED. THEY FIXED THE DW ONCE I THREW A FIT. MY PIPE BUSTED IN MY WALL AND THEY DON'T CUT HOLES TO GET TO THE PIPE BUT STILL CHARGED $45 TO TELL US ON A SERVICE CALL IT WOULD... Read more

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  • Jul 09
  • Repairs
  • Washington, District Of Columbia
  • Ac Unit Warranty
  • 29

My AC unit compressor went out. CHW did not have a local service contact and told me to get the work done and they would reimburse the expenses. I got 2 bids, one of which was the service rep for the AC brand. They noted that the compressor was still under warranty therefore the cost was only for labor and parts associated with installation which saved~ $1000. CHW has refused to pay for these... Read more

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  • Jul 09
  • Household Services
  • Dallas, Texas
  • Home Warranty
  • 37

I recently bought a 1 year policy. Last week my hot water heater started leaking. As you would suspect CHW would not cover the issue stating it was because of sediment build-up. I asked how they arrived at that conclusion and they responded that the service man told them. I explained that I drained the hot water heater every year and it was also self-cleaning. The CHW supervisor said she... Read more

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  • Jul 07
  • Repairs
  • Tulsa, Oklahoma
  • Warranty Cover
  • 27

I've been an existing policy holder for over 2 years. During that time I've had 3 service calls which were not covered by the warranty. The last call was my air conditioner. They refused to cover the repair because they said it wasn't normal wear and tear. What does that mean! I turn the a/c on in the summer, change the filters and keep it clean. I feel I've paid the... Read more

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  • Jul 04
  • Repairs
  • Acworth, Georgia
  • Dishwasher Repair
  • 29

Choice Home Warranty was called to repair a 3-!/2 year old covered dishwasher. They dispatched a service tech who told me it was the controller board and I was lucky I had coverage since the part was around $375.00 and that price did not include labor. I paid him the $45.00 service fee. He said he would order the part and let me know when it was in. Two weeks later I tried to contact him. The... Read more

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