Reply by Choice Home Warranty

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Choice Home Warranty is a SCAM. I've had a couple of home warranty companies, and generally been pleased with the coverage and service levels, UNTIL Choice Home Warranty.

Their company has a crew of "claim handlers" that specialize in finding any way possible to deny paying a claim. This is especially true concerning any repairs to your air conditioning equipment. First, they stopped covering the replacement of refrigerant that a covered repair caused. Next, when a leak in the coil was found (they didn't cover the cost of finding the leak, BTW), they said that any rust on the coil (and they had the technician take a photo) meant that the leak was due to lack of maintenance, and so weren't responsible for the repair.

RUST? Maintenance can't do anything about RUST on a piece of equipment that is constantly exposed to moisture, it will eventually fail.

Choice has apparently tried to shield themselves from paying for any repair and are counting on the isolated home owner not being able to pursue them in court. They have miscalculated.

Product or Service Mentioned: Choice Home Warranty Warranty.

Reason of review: Warranty issue.

Monetary Loss: $1000.

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