Reply by Choice Home Warranty May 10

Dear David Bank,

We do appreciate your feedback and would like for you to contact us at 1-888-531-5403 to review your claim.

Kind regards,

Air conditioner not working, told to have leak test cost $275.After leak test told leak was tiny.

Told by CHW the unit was not covered as the loss of coolant was not normal wear and tear, this unacceptable. I was told I could not escalate any further. Quite clearly this is CHW reneging on its obligation!

Apparently the loss of coolant is not normal wear and tear, the fact that this could have happened over time was unimportant to the agent.I asked to be given to the supervisor's (Cheinwa) manager, she refused, told me I could write, the best they could offer was $100, towards $290...

Review about: Home Warrent.

Review #1044444 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not as described / $310
Preferred solution Deliver product or service ordered

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