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Choice Home Warranty is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Contact Choice Home Warranty Customer Service

Choice Home Warranty Phone Numbers and Emails

Toll-Free Number:

  • (888) 373-7924
Call customer service

Legal:

  • (888) 531-5403
    Privacy Inquiries

Sales/ Reservations:

  • (800) 816-2688
    Consumer Sales
  • (888) 275-2980
    Real Estate Sales

Choice Home Warranty Email:

info@choicehomewarranty.com

How to Contact Choice Home Warranty?

Most Popular Number:

(888) 373-7924
Total calls: 310 Issues resolved: 6 Last call: Nov 12, 2025

The Choice Home Warranty phone number for contacting the customer support and claims department is (888) 373-7924. If you have questions for the consumer sales team, please dial (800) 816-2688 to connect with one of the experts. The company’s phone number for the real estate sales is (888) 275-2980. Company representatives can assist you with finding a warranty plan to meet your needs, give you details about pricing, etc.

The Choice Home Warranty email address is info@choicehomewarranty.com. As an alternative, questions and comments can be submitted via the Choice Home Warranty website. While there are ways to get in touch with the company online, the fastest and most effective way to address an inquiry and get assistance is by phone.

The company’s main office is located in New Jersey. The Choice Home Warranty address is 2147 Route 27 South, Ste 400, Edison, New Jersey 08817, United States. The company operates throughout the United States, and has its offices based in Fort Lauderdale, Somerset, Sunrise, and Piscataway. Any of the corporate offices can be reached by phone or mail.

The Choice Home Warranty customer service centers operate 365/7, and clients can get assistance at any time. Speaking about the corporate office and general support and sales lines, they are open during normal business hours, usually between 9 am and 5 pm; however, office hours may vary in different locations.

The Choice Home Warranty website features a contact form that allows consumers to send their messages to the support team. To submit a message and get in touch with the company, press the “Contact” button in the top right corner of the screen and complete the online form. All messages are usually reviewed and responded to within a couple of business days.

Contact Information

Choice Home Warranty Website:

Choice Home Warranty Help Center:

Corporate Office Address:

Choice Home Warranty
2147 Route 27 South, Ste 400
Edison, New Jersey 08817
United States

How Good is Choice Home Warranty's Customer Service?

Zyiah Bpo
Zyiah Bpo
Feels Disappointed | Jun 21, 2025

phone waiting time to get through and the call back in queue is very poor when a customer calls it should be their call to wait or be called back.

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Josyah Hfe
Josyah Hfe
Feels Satisfied | Jun 27, 2024

Satisfied

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Cylis Jjk
Cylis Jjk
Feels Disappointed | Jun 25, 2024

I get transferred for refund discussion 32 days in row no call backs no nothing called 6 times I need my reyu

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Sumi Evf
Sumi Evf
Feels Disappointed | May 05, 2024

Terriable, can't get anyone on phone have to leave tele # for callback went up twice on monthly and service call a Jennefer in redemption dept told me my icemaker would be covered up to $3000.00 if I stayed with Choice and a few days latter I received an email that max amt Choice would pay on icemaker would be $500.00. I think Choice is a scam co. that lies to people to just get them to sign with them. Ken Laurendine

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Trevelle Jdk
Trevelle Jdk
Feels Disappointed | Feb 01, 2024

They were not able to help me. I have to wait a WEEK to talk to a service representative! (And then only allowed 15 minutes. If it goes over you have to schedule another 15 minute call)!
I thought this company would have enough people to take care of their customers in a timely manner! I guess not!

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Ola Ovq
Ola Ovq
Feels Disappointed | Jan 23, 2024

Lie, miss represent services. I only received a small check for the $1100 replacement cost of the oven they couldn't fix. Lied about how much they would reimburse a tech for services, and after six months only paid $95 out of $249 services and material charge. Calls are routinely dropped, and support staff are hard to understand

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Summary of Choice Home Warranty Customer Service Calls

948 TOTAL
CALLS
03:13 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Choice Home Warranty?

Product/ Service Question:

  • “Air conditioner quit working”
  • “Complaint”
  • “Stuck fridge door”

Staff Question:

  • “Service provider cannot make the appointment and said She should call to be rescheduled”
  • “Dissatisfied with the service”
  • “Electrical service shortage”

Request for Information Question:

  • “I only want to update my debit card info. I had to get a new card!!”
  • “No show appointment service provider”
  • “Checking my warranty”

Activation/ Cancellation Question:

  • “Cancel policy immediatrly”
  • “Cancel subscription”
  • “Cancel my policy”

Payments and Charges Question:

  • “Payment”
  • “Wrong credit”
  • “Payment info”

Shipping and Delivery Question:

  • “Been waiting five days for someone to come out and fix my central air. They never came today now they’re saying they won’t be here till Saturday.”
  • “No one never came out to fix my appliance”
  • “I haven't received my policy”

Refund Question:

  • “See if I can get my money back”
  • “Refund”
  • “Refund on a few day contract on 2 homes. We are selling. Instead. Don’t need home warranty now only been 4 day”

Return/ Replace Question:

  • “Insulting offer for appliance replacement”
  • “I have an existing claim but nobody doesn't want to return my call.”
  • “To be reimbursed for out of pocket cost for PRV replacement due to Choice Warranty being unable to fix my water leak”

Account Question:

  • “Never receive any mail on my membership”
  • “Account information”
  • “Account information and to make a claim”

Employment Question:

  • “To try and get choice to do their job”

Website/ Application Question:

  • “Check application status”

Other Question:

  • “Repair”
  • “Claim”
  • “Drain”

About

Summary

Overview Choice Home Warranty has earned itself a top reputation and has been protecting customers throughout the United States. Focusing on a ‘person-to-person’ direct service which avoids the call-center feel of many of its larger competitors, Choice Home Warranty has endeavored to create a more personal link between itself and its customers. With a network of thousands of independent contractors, Choice Home Warranty employs only reliable and pre-screened tradesmen with a proven background of reliability and expertise.Packages & Plans Choice Home Warranty simplifies decision making by offering only two packages for its customers to choose from. While both can be customized with additional protection for items not covered in the service plan, the core protection on offer will be more than enough for most American homeowners.The Basic Plan is the entry-level package on offer from Choice Home Warranty, which covers most home appliances and most essential systems. The appliances covered include your oven, range, stove, cooktop, dishwasher, microwave, garbage disposal, garage door opener, whirlpool bathtub, and ceiling fan. The essential systems include all of your ductwork, water heater, plumbing, electrical and heating. The Total Plan, which is the premium protection on offer, includes everything from Basic Plan plus additional coverage for your air conditioning, refrigerator, clothes washer and clothes dryer.Both packages can include, for additional fees, warranties for your pool, spa, central vacuum, well pump, sump pump, roof leak, freezer, septic system and septic tank.Customer Support With around-the-clock support from the company’s Edison call center in New Jersey, you can always reach Choice Home Warranty through our toll-free phone number day or night. If you prefer a different method of communication, you can also contact the company via e-mail, regular mail or online contact form. You can also visit the company’s FAQ section on their website, which will help you to understand the method of reporting a repair or breakdown – minimizing the time you need to spend explaining your situation on the phone.

Choice Home Warranty reviews and complaints
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