Been a Choice Home Warranty customer for two houses since 2012; we paid for three years and never utilized the services for any major repairs; but when I need them the most to repair my AC they walk away saying they will only cover $10.00 Customer representative and Managers received our concerns and they did not respond in a timely manner or agreed to pay for the AC repairs at all. I have an elder with cancer and a young child in our house and they didn't care that we were living in a 96 degree house for a week.
Finally, we decided to pay the whole unit from our packet . The excuse was that those part were not cover in the contract; but they do not tell you that when you sign their contract by phone; they only want you to pay in advance for years and the whole amount from the front. I had a issue last year with my dryer also but they did repair after three weeks of waiting for repair.
I will not going to renew contract with Choice Home Warranty ever again and I will not recommend them at all; they are a "legalize scam company" receiving money and when you need their services they walk away with many excuses. They are horrible customer service also.
Review about: Air Conditioner Repair.
Reason of review: Warranty issue.
Monetary Loss: $3400.
Preferred solution: Let the company propose a solution.
I didn't like: Zero customer service.