Reply by Choice Home Warranty

Thank you for your email, we appreciate the feedback. Please feel free to contact us at 1-800-816-2059 to discuss your claim.

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CHW
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I do NOT recommend Choice Home Warranty. While their prices may be inexpensive, their customer service is horrible.

It took six phone calls in one day to get an answer to my refrigerator problem. While it was finally resolved, the problem is a lack of communication between departments, but I wasted almost an entire day on the phone with them. I decided to switch companies and had to get angry with Ryan--a retention employee, who kept trying to get me to give the company another chance. I repeatedly told him NO and said I'd already switched companies.

He was rude and arrogant. I don't lose my temper very often, but I lost it with Ryan.

Product or Service Mentioned: Choice Home Warranty Customer Care.

Reason of review: Poor customer service.

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