Choice Home Warranty Reviews

My washing machine stopped working and I filed a claim under my policy with Choice Home Warranty. They were prompt in making an appointment for a repair person to look at the machine.

He did and they then opted to replace the machine. Instead of a replacement they offered a cash payment instead which I accepted.

I desperately need to replace the machine, but they say it will take up to 30 days for them to make the payment. This is unacceptable and I have called asking if they can do it sooner, but I get a mantra that they will take up to 30 days.

This company never honors their service calls. Stay away from this company.

Do not purchase from them.

Ends promises to service but never shows. Not a honest company.

Purchase at your own risk.

Very pissed off Customer

My experience with Choice Home Warranty has gone far beyond ordinary dissatisfaction.

My first claim involved my A/C during approximately 120-degree Arizona temperatures. After several days, repeated calls, and no vendor assignment, I could no longer wait.

I had a pet in the home, had to arrange alternative accommodations, ultimately canceled the claim, found my own repair provider, and paid out of pocket.

My second claim was filed August 17 for a Samsung washer. Nearly a month later, it remains unrepaired.

Choice assigned Omas Appliances to the claim. Since then, I have experienced same-day appointment notifications, a missed appointment after rearranging my work schedule, repeated failures to return calls, multiple visits, and repeated statements that another part must be ordered.

Even more concerning, after multiple visits I have received NO written diagnostic report, NO documentation identifying the diagnosed failure, NO service records showing what work has actually been performed, and not even a receipt for the service fee I paid.

After researching my experience further, I discovered numerous other Choice customers publicly reporting similar patterns involving prolonged repairs, poor communication, questionable contractor assignments, missed appointments, and difficulty obtaining meaningful assistance from Choice.

Choice selected Omas Appliances. I did not.

Choice therefore bears responsibility for the quality, qualifications, communication, and accountability of the contractor it dispatched to my home.

I have also attempted repeatedly to contact Choice directly, including sitting on hold for 3040 minutes without obtaining meaningful assistance.

And to be clear: this matter has ALREADY been formally escalated in writing to Choice Home Warranty's executive leadership. I have requested reimbursement of my service fee and reassignment to a qualified appliance repair provider with demonstrated Samsung experience.

Therefore, a generic response stating that Choice regrets my experience and has forwarded my concerns to Customer Relations will not constitute a resolution.

I do not need my concerns forwarded. I need the service I paid for completed by a qualified provider.

Two claims. Two failures.

One resulted in my paying for my own repair. The other has left me without a functioning washer for nearly a month.

I will update this review with Choice Home Warranty's actual response and whether the company ultimately resolves this claim.

I am filing this review to document the extremely poor handling of my waterheater claim and the significant hardship it has caused.

Timeline of Events:

I was told my water heater would be repaired within 24 hours.

The issue was incorrectly entered as a heating problem instead of a waterheater failure.

It took 8 days for the company to correct this basic error.

We then waited 11 additional days for them to locate a contractor.

After all this delay, we were informed that we must find our own licensed contractor, even though this is the companys responsibility under the service agreement.

We submitted professional quotes totaling $4,100 for parts and labor.

The company approved only $700 for full replacement, stating their contractors could perform the job for that amount.

When we asked for the name of the contractor who could do the work for $700, the company refused to provide one.

We were told we cannot shop around and must use our own contractor, pay outofpocket, and then submit receipts for reimbursement with no assurance of payment and no timeline.

The company charged us $75 for a contractor visit, even though no contractor was ever provided and no work was done.

Because of the long weekend and the delays caused by the company, we cannot find anyone to complete the job on short notice.

We have now been without hot water a basic essential for 15 days.

Customer Service Issues:

The representatives are offshore, frequently disconnect calls, provide scripted responses, and offer no meaningful assistance or accountability. Every call ends with the same statement: We are working to get you a contractor, with no reasonable timeframe and no escalation path.

Summary:

This company has demonstrated:

Misrepresentation of service timelines

Failure to provide contractors

Unreasonable delays

Refusal to honor realistic replacement costs

Lack of transparency

Poor customer service

Financial harm and significant disruption to daily living

We have been left without hot water for over two weeks, with no clear path to resolution.

I am requesting review and intervention.

We had to cancel our insurance because they expected us to do their job of finding repair people, wait to see if it would be approved and then reimburse us. All because we live in a rural area, which we were told would not be a problem.

The first problem was when they sent out someone to check the furnace, the guy comes out and fixes the problem.

Five months later he has to come out again and they deny the repairs saying we didn't maintain the unit. We ended up paying him cash.

When the washer stopped working we called and requested service, they sent an email stating that they are trying to find someone so I called them on a Friday and told them we needed someone here by Wednesday. I ended up ordering a new washer and we again called them and said we were going to cancel our coverage. The next day a repair person called to make an appointment.

Too late.

We paid $2,450 up front to get the senior citizen discount. If they would have been up-front and told us that we have to do their job for them and still pay the co-pay, I wouldn't have been so upset.

In early July 2026 I had an electrical tech come to fix and install 3 light fixtures. The electrician was wonderful.

I was told that if I bought the fixtures myself I would be reimbursed. I had all kinds of problems getting choice to reimburse me. When they finally said they would, I was told I they had mailed the reimbursement check on 8/11/26. AS OF THIS MOMENT I HAVE NOT RECEIVED THE CHECK!!!

I was told that if the check was lost they would put a stop payment on the check and the $30 fee would be deducted from my check, or I could withdraw 90 days nd hopefully they would reissue the check.

THIS IS OUTRAGEOUS. I NEED THE MONEY RETURNED TO ME ASAP.

CHOICE HAS TOO LONG HOLD TIMES, NOBODY SEEMS TO KNOW WHATS GOING ON, I WA TRANFERRED MANY TIMES

I'm not happy at all with the service that I'm receiving my compressor with out July 15th and your rep said they ordered one it's been over a month. Not pleased with choice at all been with them 7 years

Choice said that my a/c was not in perfect working order when I signed up for service. Unfortunately my a/c broke down the same day my service started. They refused to work on the problem.

I am canceling my service with Choice

My experience with Choice Home Warranty has been extremely disappointing. I paid $1,260 for a 3-year contract but canceled after just 3 months.

I was told I would receive a prorated refund, yet they only refunded a fraction of the cost. They deducted $260 in "fees"claiming $35/month for 3 months plus a $135 "claim value" feeeven though I NEVER filed a single claim or received any service. This hidden fee was never disclosed during sign-up. This feels like a deceptive way to keep customer money.

If you cancel early, do not expect a fair prorated refund. Buyer beware

Customer Name JAMES ASHBURN

On 7/28/2026 I put in a claim for my washing machine and gave the CC for the $85 service call fee. Sears was assigned for the repair service and I was given a window of 8am till 5pm, however they never showed up or called and I got an email from them that they had to reschedule for another day at 4:55 pm.

I call CHW and asked for a different company to handle the repair. Even though Sears didnt show up I was charged an $85 service call fee and have not been refunded for that no show.

8/6/2026 I was told the claim was reassigned and was sent to dispatch to get another company to handle the claim, and said it would be handled within 48 hours!

8/8/2026 still no company assigned and was told it was still with dispatch and they where working the case. I looked up on line and found two companies (The Appliance Pros 866-271-**** and also Appliance Repair Today 888=-655-****) and they would have someone out within 24 hours. I passed this info over to your reps on the 6th, 8th, 11th,.

As well as today. I asked for a supervisor to call me and was told they do not have supervisors talk with customers, as she said she elevated the case. This same story I was told on 3 separate times.

This morning I called and again asked for a supervisor and the lady gave me the same story and that it was elevated to dispatch and would be handled with 48 hours (same story I was told on the 6th, 8th, 11th, and today), and that a supervisor would call me within 5 minutes (of course, no one called).

Is there anything you can do from your end to fix this problem?

I have all the text messages between your company and myself showing the above info.

I would hate to see what runaround I would get if a major appliance like my air conditioner had to be fixed. I have waited 17 days so far for a washer repairman to be assigned, and still waiting

Still to this date and time 8/13/2026 4:19pm Central Time, I have not received a supervisor call, Dispatch still has not assigned no one, and the three contacts emails bounce back as Not Deliverable

I am writing to formally log a complaint regarding the unacceptable quality of customer service I have received and to request the immediate cancellation of my account/policy with your company.

On August 10th, 2026Do not use this, I attempted to contact customer service to cancel my service. Instead of receiving assistance, I was kept on hold for over two hours.

During this extensive wait, I was never connected to a supervisor or a representative who could process my request.

In addition to these long wait times, I am deeply dissatisfied with the service overall.

Despite paying for coverage, I have been forced to pay out-of-pocket for issues that should have been covered under my agreement. Paying for a service only to bear the full cost of repairs independently defeats the purpose of maintaining this account.

Choice Warranty is investigating the matter now. I do nothave an issue with them.

My issue was with LG. I got a notice that a repairman would be at Mt house on the 8th. This was scheduled without checking with me. I called the number to cancel the appointment and that took five phone calls and about an almost 2 hours of phone time.

Finally I talked to someone who could help. The lady told me that LG did not have a service person for the area that I live in, and I would have to call Choice Warranty so they could find someone who could service my dryer.

That was this past Friday. I hope to hear from Choice Warranty in the next couple of days for another service company.

I tried making two claims for two different toilets running. The system thought I was duplicating the same order and cancelled so the company, Pro Intregerty Plumbing, that was assigned didnt come out when they were scheduled.

I submitted my claim almost two months ago, and dealing with Choice Home Warranty has been one of the most frustrating experiences I've ever had.

They keep claiming they can't find qualified technicians. The only technician they sent to my home showed up, collected the service fee, and then disappeared without doing any work.

After that, nothing. No repair, no follow-up, no accountability.

I've called customer service almost every single day for weeks. Every time I call, I hear the exact same script: "We've scheduled an appointment with a technician." Every single appointment has been a waste of my time because no one ever shows up. I'm tired of the empty promises, excuses, and complete lack of customer service.

I paid nearly $2,000 for my home warranty policy, expecting peace of mind when something went wrong.

Instead, I've been left with a broken system ( Refrigerator), countless hours wasted on the phone, and absolutely no service. It feels like they were happy to take my money but have no intention of honoring the contract they sold me.

I can't be the only customer who has gone through this.

I sincerely hope a group of attorneys will investigate Choice Home Warranty's business practices and pursue a class-action lawsuit so that everyone who has been treated this way can come together and demand accountability. Customers deserve the service they paid fornot endless excuses, missed appointments, and complete disregard for their time and money.