Reply by Choice Home Warranty

Thank you for your feedback, please contact our Customer Solutions Team at 1-888-531-5403 to go over the claim. We look forward to assisting you further.

Regards,
CHW TEAM
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Called for dishwasher repair. Dishwasher needs a part.

No communication from Choice, no follow up, no part and it has been over 6 weeks. Call and spend over 1 hour on phone to learn nothing, and get no resolution, just repeated empty apology. Call again, Spoke to 2 supervisors. Told they have no info must contact purchasing who will call me within 24 hours with status.

Call never comes. Call and Speak to supervisor again. All I get is empty disingenuous apology. They simply do not care.

They take no responsibility or accountability to locate the part.

If their only distributor does not have it, they refuse to look elsewhere to finish the repair timely. I would not recommend Choice warranty to my worst enemy.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Response time, Dont honor the contract.

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